We believe that organisations need personalised programs that adequately put content from different skills together in a single solution.

We intend that these interventions help the people that work in this organisation, providing reflection and allowing them to find channels of improvement, according to their needs as individuals and as a team, in everyday situations such as:

• maintaining good communication
• leading people
• knowing how to resolve conflicts
• leading effective meetings
• managing time adequately
• negotiating satisfactorily
• working well in a team
• etc.

Forms of intervention

• Programs containing different modules of variable duration, with supervision via e-mail or classroom coaching between modules
• Seminars of 8, 16 or 24 hours, with one prior session and one follow-up session
• "Capsules" of learning (4-5 h): short interventions that tackle a specific aspect
• Conferences-workshop (2 h approx.)
• Conferences (45’ approx.)

Areas of intervention

• Management skills: leadership, communication, direction of work teams, presentations, time management, stress management, etc.
• Skills: orientation towards results, impact and influence, staff development, flexibility, self confidence, etc.
• Organisational change: adjustment to change, fear management, proactivity, etc.
• Customer orientation: telephone customer service, customer service in person, complaints management, etc.